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#Management Thought#Merry Christmas to all#

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Management Thought #Blog#Customer satisfaction#after sales service

A satisfied customer is your best advertisement. A sale is not a one-time transaction – it is the beginning of repeat business provided you keep the customer satisfied. And there is no other way of doing it than to be prompt in reaching out to him in his adversity and giving him good after- sales service. No amount of advertising – leaflets, banners, hoardings, wall paintings, newspaper and magazine insertions, online advertisement, radio jingles, television advertisement films – have the credibility which a satisfied customer has. If you are sincere in helping him and create in him the confidence that you are always behind him, you will see the word of mouth spread like wildfire. Not only will he give you repeat business, he will get you the business of his friends and acquaintances too. www.mgttht.blogspot.com
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